Customer Service

Terms and Conditions

We accept all major credit cards (American Express, Visa, MasterCard, Discover).

 

Shipping Policy

Shipping & Delivery Rate is free for all orders over $99 in the Unites States. All orders are packaged and shipped via the United States Post Office (USPS) within 3 - 5 business days after the order is processed. Most packages arrive within 3 - 10 business days. All orders are process within 2- 3 business days. Tracking information is automatically emailed once the order has shipped. Shipping outside of the U.S. is currently not available and will be calculated at the time of purchase. Additional fees may be added to the purchase where applicable.

Return Policy

Our goal is customer satisfaction. If for any reason you are not happy with your purchase, you must contact us to initiate the return of your merchandise within 48 hours (two days) of the delivery of your product. After which, you have an additional 3 days to return the item(s) for a store credit ONLY. After 5 days of delivery, no returns/exchanges shall be accepted. Please return items in original condition (unworn, unaltered) with the tags attached. Items that do not meet these criteria will be denied and returned to sender. Buyer is responsible for contacting uniquelygoldies.com to initiate return process.

 

If your purchase arrives damaged, you must contact us within 48 hours of the delivery of your product with pictures that clearly show the damage to the product. Based on the damages: A ) We will send a pre-paid return authorization label to allow you to return the item(s) back to us within 3 days of receiving the pre-paid label. Once received, we will fix the item and mail it back to you free of charge. B ) Or, based on the damage shown in the picture,  we will send a replacement of the damaged item if it is still available. If the item is not available we will issue a store credit of the amount paid. Because we cannot be responsible for packages mailed to us, we suggest that you use a trackable and insured mail service. Please allow up to 2 weeks from the time you mail your order for the return or exchange to be processed. An email will be sent to you once the return or exchange has been processed on return instructions.